Refund policy

At Hallow & Hearth™, each piece is created with care and intention. Many of our items are made to order, allowing us to maintain quality while minimizing excess production.

Returns

Because many of our products are made to order, all sales are considered final. We are unable to accept returns or exchanges for change of mind, sizing preferences, or décor decisions.

Wholesale orders are considered final sale unless items arrive damaged or incorrect.

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Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 7 days of delivery with clear photos of the item and packaging.

Once reviewed, we will arrange a replacement or refund, as appropriate. Our goal is always to make things right.

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Refunds

Approved refunds are issued to the original payment method once the issue has been confirmed.

Please note:

• Original shipping costs are non-refundable

• Refunds may take 5–10 business days to appear, depending on your payment provider

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Cancellations

Orders may be canceled or modified within 12 hours of purchase or before production begins, whichever comes first.

Once production has started, cancellations or changes are no longer possible.

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If you have a question about your order, we encourage you to reach out. We’re real people, and we care about the experience behind every piece.

 

         Hallow & Hearth™ — where the luxury feels real, and the vibe is always a little bit wicked.